Skip to Page Content

Event Details

    MVHRA Meeting - presentation: "Helping During Crisis: Mental Health & Empathetic Listening"

    Date: December 2, 2020, 11:30am – 1:00pm
    Via ZOOM
    Event Type:
    iCal link
    Add to Calendar


    “Helping During Crisis: Mental Health & Empathetic Listening”

    Presented by: Lisa Schaefer, MSE

    We are experiencing an international health crisis, people are scared. The SOP’s of many businesses are changing quickly and even drastically. Colleagues may be feeling a loss of control and are looking to others to acknowledge and support them during these major changes. As HR Professionals, it is essential to understand the importance of the grief cycle and empathetic listening. When you can accurately hear and understand the core emotional feelings inside a person, the more they trust you. 

                                             In this presentation, participants will:

    • Learn the difference between empathy and sympathy and practice empathetic language
    • Understand the emotional stages people are experiencing by discussing the grief cycle
    • Develop techniques to acknowledge people’s fears and respond with effective phrases the reassure staff.
    • Learn how to practice steps of crisis intervention including creating awareness, providing support, providing psychological safety and moving towards acceptance.

    Speaker’s Background & Experience:  Lisa Schaefer has been a Corporate Leadership Trainer and Coach for over 10 years and is certified through the John Maxwell Leadership Team.  She holds a Master’s Degree from the University of Wisconsin in Community and School Counseling.  Lisa is also a Certified Mental Health First Aid Instructor, Real Colors Trainer, DDI Facilitator and has trained HR departments, Manufacturing Leadership Teams, Health and Human Service departments in soft skills.  As a Staff Development Professional in the HR Dept. at DuTrac Community Credit Union, Lisa has created Emerging Leaders Programs, as well as DuTrac University that focused on providing on going staff development in the areas of leadership, compliance, and HR related topics.  She has served as Board member and President of the Women’s Leadership Network and was nominated as a Women of Achievement.  Lisa also recently received recognition as an Outstanding Leadership Facilitator with Kirkwood Community College.  She provides continuing education training through Northeast Iowa Community College, Kirkwood Community College, Hawkeye Community College.  She has presented to over 525 people through HR groups including TRIHRA in Dubuque, IA and SWHRA in Platteville, WI.

    HRCI for 1.0 (General) PHR/SPHR Recertification Credit Hour

    SHRM Approved for 1.0 SHRM-CP/SHRM-SCP Professional Development Credit

    “The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.

    It means that this program has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.”